Terms and Conditions
The following Terms and Conditions will apply to:
Your use of our website; our supply of products and services; and our dealings with you in general.
By entering, accessing or using our website in any way, you agree to comply with all of our Terms and Conditions.
In addition, when you book any services and products from us, you will do so subject to the Terms and Conditions on this page. By proceeding with a booking, you acknowledge that you have read and understood all of these Terms and Conditions and agree to be bound by them. These Terms and Conditions may vary from time to time. You accept that you are bound by the terms and conditions current at the time when you book.
Refund/Cancellation policy
All fees and products and services purchased are non-refundable. The Company will use its discretion as to whether any packages/services can be transferred.
Where the training / coaching for the delegate is supported through their employer and for whatever reason is cancelled, then in the first instance, the employer must seek to transfer the services agreed to another delegate or pay a cancellation charge.
Usually, D2S require payment in full in advance for the programmes but in certain circumstances a payment plan/finance option where you can pay monthly in advance, may be offered, in which case a supplementary fee will be chargeable that corresponds to the length of the plan.
If a payment plan has been agreed, you will be held accountable in completing the agreed payments at the agreed times.
Please note that these plans are not subscriptions or memberships that can be cancelled, but rather financing options for the full cost of the programme and plan.
If you fail to make any of the payments on the due date, then we reserve the right to invoice you immediately for the whole of the outstanding balance of the programme fee and payment for that invoice will be due by return.
For the avoidance of doubt, if you cease to be engaged in any of the programmes before its end then you shall still be obliged to pay any outstanding balance of the fee.
As soon as your payment plan is completed and the course completed your certificates will be posted out to you, and no extra charge will be made for this.
If you purchase a coaching package and find that you are unable to use your sessions for any reason, you may put your remaining sessions on hold for 1 month. Should you decide to cancel the process without completing your coaching sessions and after your 1 month hold period is up, you will lose those sessions and will still be liable for any outstanding balance payments.
Fees
Current fees for services and programmes are usually displayed on each individual programme page.
If you take up a special offer i.e. 6 sessions for the price of 4, the full price of the offer (i.e. 4 sessions) is required to be paid in full in advance of the first session.
Termination of Contract
You agree that the Company may limit, suspend, and/or terminate your participation in the programme without refund or forgiveness of any remaining monthly payments due and are payable if the Company determines that you:
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Are becoming disruptive or if you impair the participation or progress of the programme instructors or participants; or
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If you fail to follow or abide by the programme guidelines
Confidentiality
Dare 2 Succeed Ltd keeps all information received from you confidential and complies with the Data Protection Act and GDPR. Everything you say will be kept in the strictest confidence and is not disclosed to persons outside the company, except as authorised by you or as required by law.
You recognise that in our work together, you may divulge goals, future plans, business affairs, job information, personal and other such private information. We will not, at any time, either directly or indirectly, voluntarily use any such information for our own benefit or disclose this information to a third party.
Privacy Policy
We are mindful of the importance of upholding the security of information under our control. All data collected through the dare2succeed.co.uk (the “Site”) is stored on secure servers, and we have stringent security and confidentiality procedures covering the storage and disclosure of such information, in accordance with the Data Protection Act 1988 (the “Act”).
The following Privacy Policy sets out the basis on which personal information collected during your use of the Site will be processed by us. Please read the following carefully to understand our views and practices regarding your personal information and how we will treat it.
We endeavour to take all reasonable steps to protect the privacy of your personal information. However, we cannot guarantee the security of any data you disclose online. You accept the inherent security risks of providing the information over the internet and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default. Your use of the Site signifies that you have given us your consent to transfer, store and process your personal data and your agreement to the terms of this Privacy Policy.
Information we may collect about you
We may collect and process personal information when you fill in a form on the Site, when you contact us or when you provide us with information during email and telephone consultations. This includes without limitation information provided at the time of registering to the Site, submitting your data to us and if you report a problem with the Site. We may also collect information regarding details of visits to our Site and the resources that you access. Any personal information we collect will be used by us strictly in accordance with current data protection legislation and this Privacy Policy. We will store the information we collect from you and hold it electronically or otherwise.
We do not store credit card details nor do we share customer details with any 3rd parties.
Use of your personal information
We may use your personal information to provide you with information or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes; for the purpose of informing you of changes in features to the Site; administration of the Site; and our own promotional activities. We may contact you by post, telephone, email or other electronic messages (depending on the information we collect from you).
We do not disclose information about identifiable individuals to third parties or advertisers.
The quality, accuracy and correction of personal information we hold
Protecting personal information is a priority for us. We consider security and confidentiality when handling personal information. It is important to us that the information we maintain and use is accurate, complete and up-to-date. If at any time your personal details change, please let us know so we can update our records.
Data security
We take reasonable steps to protect personal information it holds from misuse and loss and from unauthorised access, modification or disclosure. If you are submitting personal information over the internet that you wish to remain private, please note that while attempts are made to secure information transmitted to this site, there are inherent risks in transmitting information across the internet. If you prefer, you can contact us by phone or mail.
We will take reasonable steps to destroy or permanently de- identify your personal information when it is no longer needed.
Where we store your personal data
The data that we collect from you may be transferred to and stored at, a destination within the European Economic Area (“EEA”). By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
Your rights
You have the right to ask us not to process your personal data. You can exercise your right to prevent such processing or if you are concerned that any of the information we hold on you is incorrect by contacting us by email on hello@dare2succeed.co.uk
Governing Law and Jurisdiction
This Privacy Policy shall be governed by and in accordance with English law and the courts of England and Wales shall have exclusive jurisdiction to settle any disputes which may arise out of or in connection with this Privacy Policy.
Changes to our Terms and Conditions and/or Privacy Policy
We may modify our Terms and Condition and/or our Privacy Policy from time to time at our sole discretion and any revised versions will be posted on the site.
Contact Us
If you have any comments or queries in connection with our Terms and Conditions and/or Privacy Policy, please email us at hello@dare2succeed.co.uk.